Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails

Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
No One Reads Your Work Instructions—And That’s Why Your System Rollout Is Failing

Rolling out a new system takes months of planning, testing, and investment. The software is ready. The tech team is confident. The go-live date arrives, and then… Employees struggle, avoid using the system, or create workarounds to keep doing things the old way. The issue isn’t the system itself. It’s the documentation. No one reads […]