🚀 Why Technical Writers Who Embrace AI Are Already Ahead
AI is not just a buzzword anymore. It’s a tool that’s changing the way teams work. And for technical writers, it’s quickly becoming part of the everyday workflow. I’ve been using AI to improve the way I write and deliver technical documentation. And the truth is, I’m working better, faster, and smarter than ever before. […]
⚠️ What If Your Key People Walked Out Tomorrow? The Terrifying Truth About Knowledge Loss and Business Continuity
Imagine this. You walk into the office tomorrow, and the unthinkable happens. Your top employee—the one who knows every critical process—has left. No warning. No handover. No explanation. Just gone. But it gets worse. A whole team—your most knowledgeable group—has been poached by a competitor. They didn’t just walk out with their personal belongings. They […]
🚀 How I Use Microsoft 365 and AI to Write and Manage Technical Docs Faster
In 2025, writing great technical documentation is not just about what you write. It’s about how fast you can produce it, how you manage it, and where you publish it. That’s why I use the full Microsoft 365 stack—Word, SharePoint, Lists, and Copilot—to write, manage, and publish documentation faster and better. Combined with AI, it’s […]
🚀 Lessons I Learned Writing BRDs for a Project That Didn’t Go as Planned 🧠The Project That Taught Me the Most Not every project ends in success. Some fall short. But as a business analyst, those are the ones that teach you the most. I was brought into a digital transformation project for a […]
📉 What’s Missing Might Hurt You More Than What’s Broken
In digital transformation work, we often focus on what’s not working. But sometimes, the real problem is what’s not there at all. That’s where a Gap Analysis Document becomes one of the most valuable tools in a business analyst’s kit. I used it recently on a government compliance transformation project—where moving to a new platform […]
🧩 The Fix That Cut a Week from Onboarding Without Writing a Line of Code
In every digital transformation project, there’s usually one low-effort fix that saves hours of wasted time. This is one of those fixes. And it came from process mapping. 🧠The Context I was working as a business analyst on a digital onboarding rollout for a national education provider. They were moving from manual PDFs and […]
🚀 How I Use AI to Stay Ahead as a Technical Writer
AI is changing the way we work. And as a technical writer, I’m not resisting it. I’m embracing it. Not because I think it will take over the job—but because it helps me do my job better. Faster content creation.Smarter editing.More time for real collaboration. That’s what AI gives me. It’s not a threat. It’s […]
🛡️ What If Your Key Person Disappeared Tomorrow? Why SOPs and Work Instructions Are Essential for Every Business
Imagine this: Your most experienced employee—the one who knows all the ins and outs of your operations—leaves. No notice. No handover. Just gone. Maybe they won the lotto. đź’¸Maybe they found a better opportunity.Or maybe life just happened. What would happen to your business? ⚡ Operations stall.⏳ Projects slow down.đź’° Training costs soar as you […]
🧠Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simple—until you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
