How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
Why Every Change Team Needs an Instructional Designer Specialist to Succeed
Change is hard. It does not matter how good a new system, process, or policy is. If employees do not understand it, they will resist it. That is why 70% of change initiatives fail. People fall back on old habits when they do not feel confident in new ways of working. Change teams focus on […]
Why Being Easy to Work With Matters More Than You Think in Knowledge Management
Work is not just about getting things done. It is about how you work with others. In knowledge management, where teams share, document, and refine critical information, being easy to work with is just as important as the knowledge itself. People Share More With Those They Like Human psychology is simple. People do not share […]
SMEs Rhymes with “Please” – Getting Time with Busy Subject Matter Experts
One of the biggest challenges for technical writers is getting time with subject matter experts (SMEs). They’re busy, stretched across multiple projects, and often don’t have the time—or the patience—to sit down and explain things. Some are happy to help but just don’t have the availability. Others see documentation as a low priority and put […]
Why Capturing Business Processes Saves Time and Reduces Headaches
Running a business is all about efficiency. Every day, decisions, tasks, and operations come together to create a functioning system. But here’s the problem: when processes aren’t clearly captured and documented, businesses lose one of their most valuable resources—time. Why Capturing Business Processes Matters Imagine you’re a business owner. You’ve hired a team, invested in […]
