🚀 How I Use AI to Write Better Work Instructions Faster
Work instructions are essential for doing tasks right the first time. They guide teams through step-by-step processes, reduce confusion, and make training faster. But writing them takes time. Especially when you need to document complex systems across multiple teams and tools. That’s why I now use AI as part of my documentation process. It helps […]
🧰 The BA Toolkit: 12 Must-Have Tools for Business and Process Analysts in 2025
Business analysts and process analysts need more than just Word and Excel these days.Our roles have expanded—digital transformation, AI integration, and cross-functional collaboration mean we need smarter tools to do better work, faster. After 18+ years in the field, here’s my shortlist of tools that help me work smarter, map clearer, and keep projects on […]
🚀 Why Content Design Is a Must-Have Skill for Technical Writers in 2025
In today’s digital landscape, the role of a technical writer goes far beyond writing manuals or step-by-step guides. Content design is now a must-have skill — it helps technical writers create content that’s useful, user-focused, and aligned with business needs. This blog explores why content design matters and why you should build it into your […]
🚀 How I Use AI to Write Better SOPs Faster as a Technical Writer
Standard Operating Procedures are the backbone of any organisation. They keep processes consistent.They help train staff.They support compliance and quality control. But writing SOPs is slow, detailed work. It involves collecting information from multiple stakeholders, turning it into clear steps, and formatting it so anyone can follow it. That’s why I now use AI as […]
🚀 Why Technical Writers Who Embrace AI Are Already Ahead
AI is not just a buzzword anymore. It’s a tool that’s changing the way teams work. And for technical writers, it’s quickly becoming part of the everyday workflow. I’ve been using AI to improve the way I write and deliver technical documentation. And the truth is, I’m working better, faster, and smarter than ever before. […]
⚠️ What If Your Key People Walked Out Tomorrow? The Terrifying Truth About Knowledge Loss and Business Continuity
Imagine this. You walk into the office tomorrow, and the unthinkable happens. Your top employee—the one who knows every critical process—has left. No warning. No handover. No explanation. Just gone. But it gets worse. A whole team—your most knowledgeable group—has been poached by a competitor. They didn’t just walk out with their personal belongings. They […]
🚀 How I Use Microsoft 365 and AI to Write and Manage Technical Docs Faster
In 2025, writing great technical documentation is not just about what you write. It’s about how fast you can produce it, how you manage it, and where you publish it. That’s why I use the full Microsoft 365 stack—Word, SharePoint, Lists, and Copilot—to write, manage, and publish documentation faster and better. Combined with AI, it’s […]
🚀 How I Use AI to Stay Ahead as a Technical Writer
AI is changing the way we work. And as a technical writer, I’m not resisting it. I’m embracing it. Not because I think it will take over the job—but because it helps me do my job better. Faster content creation.Smarter editing.More time for real collaboration. That’s what AI gives me. It’s not a threat. It’s […]
🛡️ What If Your Key Person Disappeared Tomorrow? Why SOPs and Work Instructions Are Essential for Every Business
Imagine this: Your most experienced employee—the one who knows all the ins and outs of your operations—leaves. No notice. No handover. Just gone. Maybe they won the lotto. đź’¸Maybe they found a better opportunity.Or maybe life just happened. What would happen to your business? ⚡ Operations stall.⏳ Projects slow down.đź’° Training costs soar as you […]
