🧠Using AI as a Second Brain When Processes Make No Sense at First
Some business processes look simple—until you try to document them. Then you realise no one does it the same way, the steps are hidden, and the handoffs are undocumented. I hit this exact wall working on a digital transformation project for a national services provider. They were replacing three legacy systems with a unified platform. […]
🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
