How Process Mapping and Technical Writing Work Together to Drive Digital Transformation
When businesses undergo digital transformation, process mapping and technical writing must work together seamlessly. Process mapping provides a clear picture of how current systems operate and how new systems will function, while technical writing ensures that every step is documented for easy implementation and understanding. Without this combination, even the best-laid plans can falter, leading […]
What I’ve Learned as a Technical Writer in Melbourne—And Why Most Businesses Get Documentation Wrong
Every business needs clear, structured documentation. But most don’t realise how bad theirs is until it’s already a problem. As a technical writer in Melbourne, I’ve worked with big companies, small businesses, and everything in between. I’ve seen what works, what fails, and why employees struggle with instructions that should be easy to follow. The […]
