🤝 Building Rapport With SMEs to Get the Information That Matters
As a technical writer or business process analyst, your work depends on other people’s knowledge. Subject matter experts hold the detail behind the diagrams, SOPs and work instructions. They know what really happens beyond the documented process. They know where things break. They know which steps exist only because of history. But getting that knowledge […]
BPMN 2.0 Only Works When the Workshop Works
BPMN 2.0 is a powerful way to describe how work actually happens.It gives teams a shared visual language.It removes ambiguity.It creates structure around complex processes. But BPMN 2.0 on its own does not solve problems.A clean diagram means nothing if the process behind it is wrong.And the process is only as good as the workshop […]
