đź“„ Rewriting a Useless SOP into a Clean, Actionable Document Teams Actually Use
Some SOPs look clean. Most don’t. If you’ve ever opened a procedure doc and had no idea what the team actually does, you know what I’m talking about. I see this a lot in digital transformation projects. Legacy processes get lifted straight into new systems, but no one updates the docs to reflect what’s changed—or […]
📉 What’s Missing Might Hurt You More Than What’s Broken
In digital transformation work, we often focus on what’s not working. But sometimes, the real problem is what’s not there at all. That’s where a Gap Analysis Document becomes one of the most valuable tools in a business analyst’s kit. I used it recently on a government compliance transformation project—where moving to a new platform […]
🚀 How I Use To-Be Process Mapping to Drive Clear Business Requirements
When you’re improving a process or implementing a new system, you can’t stop at understanding how things work today. You also need to define how they should work tomorrow. That’s where to-be process mapping comes in. As a business analyst, it’s one of the most important tools I use to align stakeholders, support change, and […]
