The AI Writing Revolution: How to Automate Documentation Without Losing Quality
AI is a helpful tool when used correctly. The key is knowing where it fits into the writing process without sacrificing quality. Automation can improve efficiency, but documentation still needs a human touch to make it readable and user-friendly. Here’s how businesses can use AI without losing quality. 1. Use AI for First Drafts, Not […]
What 10 Years of Digital Transformation Projects Taught Me About Why Most System Rollouts Fail
Businesses spend millions rolling out new systems. Yet, most struggle with adoption. I have spent over a decade working on digital transformation projects, helping change teams, training managers, and frontline employees get used to new systems. I have seen the same mistakes happen again and again. The issue is not the software. It is how […]
Who Can Help Me Document My Business Processes? Why Every Company Needs Process Mapping
Why Businesses Struggle Without Documented Processes Most businesses operate with undocumented processes—until something goes wrong. When key employees leave, their knowledge walks out the door with them. New hires struggle to learn the ropes because nothing is written down. Teams waste time asking the same questions and doing work inconsistently. Who can help document your […]
The 10 Commandments of Technical Writing
Technical writing is all about creating documents that people can actually use and understand. It’s not just about writing down facts. It’s about making sure your audience gets the information they need in a way that’s clear and practical. Here are the 10 commandments of technical writing to help you create content that stands out […]
Who Creates Document Templates? Why You Need a Professional Approach
Why Document Templates Matter Document templates set the foundation for professional, consistent, and efficient business communication. But who actually creates document templates? Many businesses rely on poorly formatted, inconsistent, or outdated templates, leading to: ❌ Wasted time – Employees spend too much time formatting documents from scratch.❌ Inconsistent branding – Different fonts, layouts, and styles […]
The Secret Weapon for Faster Employee Onboarding: What HR Won’t Tell You About Instructional Design
New hires walk through the door, excited and ready to get started. Then, the onboarding begins. Endless documents, training sessions that drag on, and information overload. By the time they actually get to work, most of what they learned is already forgotten. Some employees take weeks, even months, to fully settle in. Others hit the […]
Who Writes Business Policies? Why a Technical Writer is Essential for Compliance and Clarity
Why Business Policies Matter Business policies are the foundation of how a company operates. They outline rules, expectations, and legal requirements to ensure smooth operations and compliance. But who actually writes business policies? Many companies assume policies can be written by a manager, HR rep, or even a legal team. The reality? Poorly written policies […]
Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails
Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]
Why Most Training Fails – The Missing Piece That Instructional Designers Know
Companies spend thousands on training every year. Employees attend workshops, complete e-learning modules, and go through long manuals. Yet, when they get back to work, they struggle to apply what they learned. It’s frustrating for both employees and businesses. So what’s going wrong? The problem isn’t just the content. It’s how the training is designed. […]
