Privacy Policy

1. Introduction

Aliso Digital Design Studio, a business registered in Australia under the legal entity Aliso Creative Co. Pty Ltd. trading as Aliso Digital Design Studio (referred to as “we,” “our,” or “us”), is committed to protecting the privacy of our clients. This policy outlines how we collect, use, store, and protect your personal information. 

For any privacy-related inquiries, please contact our Managing Director directly via email.

 

 

 

2. Data Collection

We collect limited personal information, including:

• Name

• Email address

• Phone number

• Billing information

• Business details (e.g., ABN, ACN, legal entity information)

• Business address (when required for contracts or statements of work)

We do not collect sensitive information such as health data, government IDs, or financial details beyond standard billing information. 

Information is gathered exclusively through direct email communications—no web forms or automated collection methods are used.

 

 

3. How We Use Your Data

Personal data is used solely for:

• Providing requested services

• Generating quotes and price estimates

• Creating statements of work and contracts

• Processing payments

• Conducting customer support and communication

We do not use your data for profiling, analytics, or automated decision-making. We do not send marketing communications.

 

 

4. Data Sharing & Disclosure

We only share data when necessary for:

• Payment processing via secure third-party platforms

• Subcontracted project-related services (e.g., technical writing, process mapping, graphic design)

Subcontractor Access: Subcontractors may access:

• Client names and project team members or members names

• Recorded sessions

• Existing documentation 

All subcontractors are required to:

• Sign Non-Disclosure Agreements (NDAs)

• Use our Office 365 platform with enforced multi-factor authentication (MFA)

• Follow our cybersecurity best practices

We do not transfer data internationally or share it with unrelated third parties unless legally required.

 

 

5. Data Storage & Security

Your data is stored securely via:

• Cloud storage and local servers

• Third-party cloud applications used for business operations

• Password protection and multi-factor authentication on all systems

Data Retention: We retain personal data indefinitely unless otherwise requested by the client. 

You may contact the Managing Director at any time to access, correct, or request the deletion of your data.

 

 

6. Handling Data Breaches

We take data breaches seriously. In the event of a breach:

• Affected clients will be notified promptly, detailing what information was compromised.

• Relevant authorities will be informed where required.

• Our cybersecurity insurance will be activated to manage and mitigate any risks.

 

7. Cookies & Tracking Technologies

Our website does not use cookies or similar tracking technologies.

 

 

8. Third-Party Services

We utilise third-party services for:

• Billing and payment processing

• Cloud-based documentation and project management

Subcontractors working on client projects will have controlled access to necessary information and are bound by strict NDA agreements and cybersecurity protocols.

 

 

9. Legal Compliance

We comply with all applicable Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We do not provide services to minors.

 

 

10. Contact Information

For any privacy concerns or questions, please contact:

Managing Director
Aliso Digital Design Studio
aiver@alisodigital.com

This Privacy Policy is subject to updates as necessary to remain compliant with evolving privacy regulations and best practices. 

The latest version will always be available upon request.