Who Writes Standard Operating Procedures? The Role of a Technical Writer
Why Standard Operating Procedures Matter Businesses rely on Standard Operating Procedures (SOPs) to keep things running smoothly. But who actually writes SOPs? Some companies assign it to a manager or admin staff. Others expect employees to figure it out. The result? Confusing, inconsistent, and outdated procedures that no one follows. A technical writer makes sure […]
The 10 Commandments of Process Mapping
Process mapping can feel like a big task, but with the right approach, it becomes a valuable tool for improving workflows and keeping teams aligned. Here are the 10 commandments of process mapping to help you create clear, effective, and user-friendly maps. 1. Thou shalt keep it simple Your process map doesn’t need to be […]
Who Documents Business Processes? Why Process Documentation Matters
What Is Business Process Documentation? Business processes keep everything running. But when they are not properly documented, employees guess their way through tasks. This leads to errors, inconsistencies, and wasted time. Many companies struggle with: The answer? A technical writer who specialises in process mapping. Why Process Documentation Is Essential Without clear documentation, businesses face: […]
How to Succeed as a Technical Writer in a Collaborative Environment
What is Technical Writing Really About? Technical writing isn’t just about putting words on paper. It’s about turning complex ideas into clear, useful information that people can actually use. The role goes beyond writing—it’s about understanding, simplifying, and connecting with your audience. The Importance of Collaboration The heart of technical writing lies in collaboration. You’ll […]
AI Can Map Your Processes in Seconds—But Are You Using It the Right Way?
Most businesses waste hours manually mapping out their processes. Whiteboards, sticky notes, and long meetings used to be the only way to figure out workflows. Now, AI can generate process maps in seconds—saving time, reducing human error, and making documentation easier than ever. But here’s the catch: if you use AI the wrong way, your […]
The Role of a Technical Writer Is Crafting Clarity and Excellence in Documentation
Technical writing is an essential function in organisations, especially those navigating complex projects and requiring clear, high-quality documentation for both internal and external audiences. As a technical writer, your role extends beyond just producing documents—it’s about making complex information accessible, actionable, and engaging for its intended audience. Technical writing is an essential function in organisations, […]
Need Someone to Write Your Documents? Here’s Who Actually Does It (And Why It’s Harder Than You Think)
Who Writes Documents for Businesses? The Answer Might Surprise You If you have ever typed “Who can write my documents?” or “Who can create templates for my business?”, you are not alone. A lot of businesses know they need documentation, but they have no idea who actually does it. And that is a problem. Because […]
You’re Wasting Years of Your Life Commuting When You Could Be Working From Home Instead
🚗 You will spend over a year of your life stuck in traffic. 📊 Studies show that the average commuter spends over 400 hours per year just getting to and from work. ⏳ That is 10 full workweeks wasted—time that could be spent working, exercising, or just sleeping in. 😩 Long commutes drain energy, lower […]
My Experience as an Instructional Designer on a Salesforce Digital Transformation Project
Working on a Salesforce digital transformation project for a government department was a unique and rewarding experience. For two years, I collaborated with an Agile project team to implement Salesforce effectively while ensuring end-users could adopt the system seamlessly. The role required balancing technical expertise, stakeholder management, and a focus on user needs. Here’s an […]
