Privacy Policy.

Aliso Digital Design Studio, a business registered in Australia under the legal entity Aliso Creative Co Pty Ltd, trading as Aliso Digital Design Studio (referred to as “we,” “our,” or “us”), is committed to protecting the privacy of our clients. This policy outlines how we collect, use, store, and protect your personal information.

For any privacy-related inquiries, please contact our Managing Director directly via email.

We collect limited personal information, including:

• Name
• Email address
• Phone number
• Billing information
• Business details (e.g., ABN, ACN, legal entity information)
• Business address (when required for contracts or statements of work)

We collect this information when you contact us by email or phone, use the contact form on this website, book a call, or engage us.

We do not collect or use health or other sensitive information about individuals. Our work for clients, such as user testing, screenshots and process mapping, can occasionally expose us to such information by chance. When that happens, we use it only to do that work, we do not use it for anything else, and we do not knowingly enter it into AI tools.

We do not use analytics, advertising or other tracking tools to collect information about visitors to this website.

Personal data is used solely for:

• Providing requested services
• Generating quotes and price estimates
• Creating statements of work and contracts
• Processing payments
• Conducting customer support and communication

We do not use your data for profiling, analytics, or automated decision-making. We do not send marketing communications.

We only share data when necessary for:

• Payment processing via secure third-party platforms
• Subcontracted project-related services (e.g., technical writing, process mapping, graphic design)

Subcontractor Access: Subcontractors may access:

• Client names and project team members’ names
• Recorded sessions
• Existing documentation

All subcontractors are required to:

• Sign Non-Disclosure Agreements (NDAs)
• Use our Office 365 platform with enforced multi-factor authentication (MFA)
• Follow our cybersecurity best practices

Some of our subcontractors, and some of the cloud and AI services we use, may be located in or store data in countries outside Australia. Anyone who can access personal information is bound by an NDA and our security requirements.

We do not share personal information with unrelated third parties unless legally required.

To do our work efficiently, we use a small set of selected AI tools: Microsoft 365 and Copilot, Claude (Anthropic) and ChatGPT (OpenAI). Client information, including information in client documents, may be processed by these tools as part of the work. We use these tools only to do client work, and we do not use other AI tools.

We do not use AI tools to make decisions about people.

If you do not want AI tools used on your information, it is your responsibility to tell us before the work starts. If you tell us verbally, we will confirm it in writing, and it applies from when we confirm it in writing.

Your data is stored securely via:

• Approved cloud platforms only, or Aliso-issued laptops
• Password protection and multi-factor authentication on all systems

Data Retention: We keep personal information only for as long as we need it for the work, or for legal and tax record-keeping. After that, we securely delete it. You can ask us to delete your information earlier, and we will, unless the law requires us to keep it.

You may contact the Managing Director at any time to access, correct, or request the deletion of your data.

We take data breaches seriously. In the event of a breach:

• Affected clients will be notified promptly, with details of what information was affected.
• Relevant authorities will be informed where required.
• We will act quickly to contain the breach and reduce any harm.

Our website uses only essential cookies and browser storage, for speed, security and basic function. We do not use advertising or tracking cookies, and we do not use analytics tools.

We utilise third-party services for:

• Billing and payment processing
• Cloud-based documentation and project management
• AI tools used to do the work (see “Use of AI Tools” above)

Subcontractors working on client projects will have controlled access to necessary information and are bound by strict NDA agreements and cybersecurity protocols.

We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and with any privacy requirements in our client contracts. We do not provide services to minors.

For any privacy questions or complaints, please email our Managing Director:

Managing Director
Aliso Digital Design Studio
aiver@alisodigital.com

We will acknowledge your email within 7 days and aim to give you a full response within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This Privacy Policy may be updated from time to time to stay in line with privacy laws and best practice. The latest version will always be on this page.