Higher Education100+user guides and process maps
User guidesBPMN 2.0
Deakin University
Higher Education
Over 100 user guides and BPMN 2.0 process maps for a cloud-based, end-to-end research management platform.
Selected work · since 2014
Since 2014, Aliso Digital has partnered with organisations across Australia to support complex IT and digital transformation initiatives. As technology consultants, we deliver clear BPMN 2.0 process mapping, business analysis, technical writing and UI design to help teams align, make decisions, and execute with confidence.
Featured work
Higher EducationHigher Education
Over 100 user guides and BPMN 2.0 process maps for a cloud-based, end-to-end research management platform.
Health & ResearchHealth & Research
Business process analysis, requirements gathering and knowledge management for an enterprise digital transformation program.
InsuranceInsurance
Content strategy, business analysis and technical writing for the Sanagi digital transformation program.
HealthcareHealthcare
User guides, work instructions, quick guides and online help for the rollout of a national pharmacy platform.
Our work stays confidential. Most of what we build lives inside secure client environments, so we share the outcomes, not the documents.
What we deliver
01
As-is and to-be workflows that show teams how work really happens.
02
Requirements, gaps and improvement opportunities, agreed with stakeholders.
03
User guides, work instructions and knowledge bases people actually use.
04
Clear, simple interfaces and prototypes that support adoption.
16 organisations
Deakin UniversityHigher EducationOver 100 user guides and BPMN 2.0 process maps for a research management platform.
Victorian Building AuthorityGovernmentCRM platform user guides, workflows, requirements and BPMN 2.0 process maps.
Building and Plumbing CommissionGovernmentContent strategy, plus documentation and knowledge management after the move from VBA.
Tata Consultancy ServicesIT ConsultingTelecom client documentation consolidated into one platform.
NBN CoTelecommunicationsSOPs, process maps and troubleshooting guides for HFC network deployment.
NSW Department of EducationGovernmentBPMN 2.0 process maps, training materials and onboarding guides.
Austin HealthHealthTechnical writing, business analysis support and process documentation.
MLC Life InsuranceInsuranceContent strategy, business analysis and technical writing for the Sanagi program.
Australian Catholic UniversityHigher EducationConversation design for chatbots, voice assistants and webchat.
DownerInfrastructureStandardised Integrated Management System documentation.
Tech MahindraIT ConsultingBid content and visuals for competitive tenders.
VocusTelecommunicationsStreamlined processes and clear documentation for IT and telecom projects.
WEHIMedical ResearchProcess analysis and knowledge artefacts for an enterprise transformation.
Tata Consultancy ServicesTechnology ConsultingKnowledge system migration into Panviva for a telecom client.
Sigma HealthcareHealthcare & PharmacyUser guides, work instructions, quick guides and online help for a national pharmacy rollout.
InviaTechnologyUX and UI design across their products, as creative director.
Testimonials
He has an exceptional ability to work with people across all levels of an organisation, quickly building trust and making complex process discussions feel practical and collaborative rather than painful.
Prue H.
Transformation Lead, WEHI
Work with us
Aliso Digital helps organisations deliver complex IT and digital transformation programs through business analysis, process analysis, and clear documentation. We work with your teams to understand requirements, map processes, engage stakeholders, and create practical outputs that support better decisions, smoother delivery, and stronger system adoption.
Book a free callHigher Education
Developed over 100 user guides and BPMN 2.0 process maps for a cloud-based end-to-end research management platform. Simplified research administration workflows and improved adoption for researchers, staff, and students through tailored documentation.
Government
Information Technology Consulting
Consolidated telecom client documentation into a centralised platform. Delivered process maps and technical writing to improve operational clarity and knowledge sharing.
Telecommunications
Produced SOPs, process maps, and troubleshooting guides for HFC network deployment. Improved knowledge accessibility and efficiency across teams through tailored documentation.
Government
Designed BPMN 2.0 process maps, training materials, requirements documentation, and onboarding guides for compliance and efficiency. Supported education programs with adaptable workflows and clear technical documentation.
Hospitals and Health Care
Life Insurance
Enhanced content strategy, business analysis, and technical writing for the $300 million Sanagi digital transformation project. Delivered user guides, BPMN 2.0 process maps, requirements templates, and documentation to improve usability and support seamless knowledge transfer across teams.
Higher Education
Designed conversational solutions for chatbots, voice assistants, and webchat platforms to enhance user engagement. Delivered response scripts, style guides, and user experience materials that improved digital communication and streamlined interactions.
Infrastructure Services
Standardised Integrated Management System (IMS) documentation, creating clear and consistent policies, procedures, and templates. Enhanced knowledge-sharing and streamlined processes across departments, supporting Downer’s commitment to operational efficiency and clarity.
Information Technology Consulting
Produced winning bid content and visuals for competitive tenders. Delivered reports, infographics, and presentations aligned with client needs, enhancing bid success rates and helping secure key contracts in global markets.
Telecommunications
Streamlined operational processes and created clear, accessible documentation as part of Vocus’ IT and telecommunications projects. Delivered BPMN 2.0 process maps, requirements support, work instructions, and user guides that improved system efficiency and supported seamless team collaboration.
Medical Research
Supported a multi-million-dollar digital transformation program focused on enterprise process optimisation, automation, and AI readiness. Delivered business process analysis, requirements gathering, BPMN 2.0 process mapping, and knowledge management artefacts across research, governance, finance, HR, IT, and operations.
Technology Consulting
Supported a large telecommunications client with knowledge system transformation, helping migrate and restructure internal support content into Panviva. Created SOPs, troubleshooting guides, process documentation, and user-focused content to improve support efficiency, consistency, and customer service outcomes.
Healthcare and Pharmacy
Supported the rollout of a national pharmacy platform by capturing requirements and mapping as-is and to-be workflows across POS, stock control, fulfilment, and retail operations. Delivered BPMN 2.0 process maps, user guides, SOPs, training materials, and knowledge content to support onboarding, system adoption, and operational readiness.
Aliso Digital helps organisations deliver complex IT and digital transformation programs through business analysis, process analysis, and clear documentation. We work with your teams to understand requirements, map processes, engage stakeholders, and create practical outputs that support better decisions, smoother delivery, and stronger system adoption.