🤝 Process Maps and Work Instructions: Why One Without the Other Falls Over
There’s a familiar moment on transformation projects. The maps are finished. They’re clean, colour-coded, signed off by the steering committee. Everyone agrees the new process makes sense. Then go-live arrives, and someone in the operations team asks a simple question. “Okay, but what do I actually click?” The map can’t answer that. It was never […]
Anyone Can Learn BPMN 2.0, Not Everyone Can Lead the Team Using It
You can teach BPMN 2.0 to a competent graduate in a fortnight. Tasks, gateways, events, pools, lanes. Give them 3 months on a real program, they’ll be modelling processes as well as anyone. The notation was never the scarce skill. What’s scarce is someone who can take a group of analysts with that same notation, […]