The Quiet Person in Your Process Workshop Isn’t Disengaged
There’s a moment in most process workshops where you notice someone hasn’t spoken. 40 minutes in, everyone else has contributed, they haven’t said a word. The easy read is that they’re not interested. Usually that’s wrong. More often they’re managing something you can’t see from the front of the room. 😬 Why people go quiet […]
Technical Writers Are Paid to Notice What’s Missing
There’s a moment in most documentation jobs where an engineer explains something clearly, completely, in a way that makes total sense. You take notes, you thank them, you go to write it up. Then halfway through the third step you stop. What happens if the user doesn’t have that permission? Nothing in the notes covers […]