Who Writes Business Policies? Why a Technical Writer is Essential for Compliance and Clarity

Why Business Policies Matter Business policies are the foundation of how a company operates. They outline rules, expectations, and legal requirements to ensure smooth operations and compliance. But who actually writes business policies? Many companies assume policies can be written by a manager, HR rep, or even a legal team. The reality? Poorly written policies […]
Why No One Reads Your Work Instructions—And How to Fix It Before Your Digital Project Fails

Rolling out new software? Hoping employees will follow the work instructions and adopt it smoothly? Most businesses assume people will read the documentation, follow the steps, and get on with their work. The truth? They won’t. Not because they are lazy. Not because they don’t care. But because most work instructions aren’t written for how […]