⚡ The High Cost of Knowledge Loss: Why Poor Handover and Training Will Cripple Your Business

Imagine this. Your top-performing employee—the one who knows every key process—announces they’re leaving. You have two weeks. No documentation.No process maps.No structured handover plan. And now, you’re staring down a very expensive problem. Because here’s the harsh truth: ⚡ Knowledge loss is expensive.đź’¸ Handover without documentation is chaotic.⏳ Training new staff without clear processes costs […]

🖋️ Where a Technical Writer Fits in Digital Transformation and IT Projects

When businesses undergo digital transformation or roll out new IT systems, there’s a lot of focus on the technology. But here’s what often gets missed: If people don’t know how to use the new systems or follow new processes, the entire project can fail. That’s where a technical writer comes in. They don’t just write […]

⚡ The Hidden Danger Lurking in Your Business: What Happens When Key People Leave?

What would happen if your most trusted employee didn’t show up tomorrow? No warning. No explanation. No handover. Just gone. Maybe they landed a better opportunity.Maybe they decided to retire early.Maybe they had no choice. Whatever the reason, the impact on your business could be devastating. Suddenly, all the knowledge they held—their understanding of workflows, […]

Why Technical Writers Are the Unsung Heroes of Change Management

Change is never easy in a business. It can disrupt operations, create confusion, and leave teams struggling to adapt. This is where technical writers come in. They don’t just document processes—they bridge the gap between change managers, business analysts, and the teams affected by change. Without them, businesses would struggle to transition smoothly. Here’s how […]

Who Writes Work Instructions? The Role of a Technical Writer in Creating Clear Procedures

Why Work Instructions Matter Work instructions bridge the gap between training and execution. They tell employees exactly how to complete a task, ensuring consistency, accuracy, and efficiency. But who actually writes work instructions? If they’re assigned to the wrong person, they can be: ❌ Too vague – Missing details lead to mistakes❌ Too long – […]