The Requirements Are in the Conversation, Not the Document
Ask most people what a business analyst does and you’ll get an answer about documentation. Writing specs, keeping the traceability matrix current, running things through a change control process. That’s the visible part. The part that actually determines whether a program lands is much less visible, which is sitting with people until you understand their […]
Why People Skills Matter More Than Technique for a Business Analyst
You can learn the technical side of business analysis in about 6 months. Requirements templates, process notation, user stories, traceability matrices, gap analysis. It’s all learnable, all documented, all fairly consistent from one organisation to the next. What takes years is the other part. Getting a room full of people who disagree to tell you […]
🌱 How People Skills Outshine Technical Skills in Business Process Analysis
Being a skilled business process analyst is not just about frameworks or software. It is about being the kind of colleague that others trust and enjoy working with. In fast-paced teams, technical knowledge matters. But listening, empathy, and emotional intelligence (EQ) often create more impact than technical skills alone. The best analysts know how to […]
The Human Side of Process Change What 11 Years Have Taught Me
🌱 Change Is About People Not Just Processes After 11 years in business and process analysis, one truth has stayed consistent — change is never just about workflows, technology, or efficiency. It is about people. A new system or process can look flawless on paper, but if the people living it every day feel unheard, […]