Technical Writing and Process Documentation That Deliver Results

"Aiver is a graphic design and visual identity super star! Quick and creative with an eye for the important details, Aiver has helped me rapidly stand up a new branding, logos and collateral on more than one occasion. Most notably, he was able to take a very light brief and develop an internal brand for our client’s cloud transformation program. Within a matter of days he was able to develop a brand complete with logos, guidelines and templates! This work played an instrumental role in launching the program and giving the team an identity to rally around. This internal branding played a huge role in staff awareness and was a significant contribution to the success of the program."

"I was recommended to Aiver at Aliso digital after some failed attempts at people understanding my vision and what i had in mind collectively to get on the screen. Aiver who I tortured i am sure, understood what i was trying to articulate and was able to get me on this creative journey through the whole experience. His patience and understanding helped for me to articulate what I wanted to express, and he amazingly turned my vision in to reality. I would highly recommend Aiver and have to everyone that needs a creative genius."

"Aiver is the most creative, helpful, unique and energetic person that I have ever worked with - Absolutely anything given to him turns into magic. From decks, documentation, key proposals, PowerPoints, pitches, product decks, website design, content design... you name it Aiver will smash it. With such a positive attitude and his awesome personality, he has been an absolute rock to me at my time at LAB3 and would highly recommend him to any organisation looking to bring a fresh edge to how they brand and represent themselves!"

"Our company was looking for a whole new identity and brand refresh, Aiver came highly recommended, so we made contact. From the very start Aiver was completely invested, it wasn’t just a transactional piece of work to him, he wanted to really get to know us, our company, our values so that he could design something that really represented us and our company. Aiver communicated with us regularly, sent us drafts to get feedback (what we liked, didn’t like) until we landed on our chosen brand. To say we are happy with the outcome is an understatement, Aiver has designed for us a brand and identity that we are incredibly proud of, and we are showing off every way we can! To highly recommend Aiver is not enough, Aiver is an exceptional designer, but more importantly, he is an exceptional human who genuinely cares about his clients and delivering designs that are unique, personal and tailored to each client."

"We hired Aiver at the Department of Education to write and map processes, training materials, user guides and bite size sections of relevant quick guides Aiver not only delivered a timely and fantastic product visually with fully contextualised outputs, he also formed a warn and safe space for owners of the previously scattered and some out of date documents to interact that enabled the very pleasing outcome I was very impressed with Aiver’s professionalism and attitude that upon my recommendation, he has now secured more work with another part of our Department I fully recommend Aiver to undertake the work you have been thinking about updating, he will get it done on time, within budget and with a smile on his face

"Aiver is an unbelievable talented designer, his combination of technical skills and friendly, approachable manner makes him the accomplished professional. Forward thinking and fresh ideas come naturally, and deadlines are always met. A huge asset to our company."

"Aiver is a quiet achiever but definitely someone that we have come to rely on very heavily. The standard of his work is extremely smart and professional - both internal and external. As a result, he is always swamped with work but never complains and always strives to hit the deadlines that we impose on him."

"I was tasked with setting up HFC network Acceptance & Change Management functions from scratch. This complex challenge involved months of process development & documentation. Aiver was enlisted to provide support over a period of 12 months. His work ethics and aptitude contributed to the success of the HFC launch. The quality of the work is exemplary and more importantly his ability to work with the team and be flexible makes Aiver a true asset to any organisation. I would highly recommend Aiver to any organisation looking for a skilled & professional tech writer."

"Working with Aiver is an absolute pleasure. His ability to grasp concepts and offer multiple directions is phenomenal. Always 1st class output, a really talented designer who I've seen constantly works at his art."

"I had an immediate requirement for bid writing capacity on a complex bid. Aiver stepped in and provided high quality content through engagement with our key stakeholders. They quickly picked up the issues with the prospect and were prompt in meeting our review deadlines. I have no hesitation in recommending Aiver to provide you with the quality, customer service outcomes you seek."

"Aiver and I worked together at the Department of Education and Training, where he was the chief technical document writer for the School Technology Architecture and Resources (eduSTAR) platform. eduSTAR provides technical solutions and resources for the school community, incorporating over 1600 Victorian school sites. Aiver was thrown straight in the deep end being asked to produce large volumes of documentation to support IT services in schools. Documentation included Standard Operating Procedures, quick reference guides as well as installation and configuration guides. The quality of Aiver's work was well noted within the Department and this will be sorely missed. Aiver is a talented, hard-working and very well-respected co-worker who would made a tremendous addition to any technical team."

"I've loved working with Aiver from the very outset of my time @ LAB3. He's always been nimble, inventive and focused in everything we've worked on together with the end customer in mind. Importantly he always takes the time to understand the big picture and the client context before diving in. Just as importantly he's not precious about his work and is always eager for genuine feedback to ensure he's hitting the mark. High velocity and great quality - an absolute legend!"

"Aiver is a true professional and an excellent communicator, anytime I put in a request for work or just need some advice in one of his many areas of expertise. He clearly communicates when he can help and he wants to understand how much of a priority it is for me so that he can accurately prioritise his own workload. This approach enables him to bring his absolute best all the time. His LAB3 design work looks fantastic, the colours are great and it always pops. I have worked with Aiver for close to 3 years now and for me, he has developed presentation decks for clients, Set up and designed Business Process Maps, Procedures Manuals and he even detailed a plan to deliver to a schedule. Aiver is a man true to his values, he's also the friendliest and coolest guy at LAB3."

"Aiver joined our team to fix all our process manuals. In this role Aiver designed our SharePoint site, etablished our team’s branding, designed and branded our key documents. Aiver wrote our standard operating procedures, software manuals and process technical manuals and quick reference guides for our team’s processes and procedures. Aiver demonstrated his: - ability to provide design support to the business, with a focus on developing engaging design solutions to enhance the profile and quality of the team’s assets and communication. - ability to quickly grasp new concepts, develop both business and technical contexts and adjust documentation language according to target audiences. - Well-developed documentation skills for writing clear concise technical requirements. - Sound and effective organisational skills, including the ability to manage changes to technical requirements and priorities and work within tight time frames. - Demonstrated ability to work collaboratively within a team to achieve outcomes and meet deadlines. - Excellent technical writing skills – with previous experience creating long-form product documentation - Great stakeholder management skills - Energetic, flexible, collaborative, and proactive working style, striving for excellence in work projects and the overall strategic objectives."

"Aiver provided high quality UX support to my role as Product Owner across a range of digital applications utilised across different segments of the organisation. He is effective in running workshops and consulting with impacted user groups and stakeholders to develop effective application designs."

"Aiver worked with my team as a technical writer to assist in launching HFC Network Assurance. He played an essential role in building the foundation of how our technical documentation was structured for our Tier 2, Tier 3 and Infrastructure groups. His ability to translate technical requirements to align to his audience, as well as consult the team, made working with him a very smooth and easy transaction. Aiver is team player, a professional and his easy going personality enables him to adapt to all types of work environment . I would highly recommend Aiver."

"I had the absolute delight and pleasure of what I would refer to 'as a complete breath of fresh air' in collaborating with Aiver for a recent assignment whereby he has provided Creative Content/ Technical Writing for the Customer Service area within Training Services NSW, DoE. With a succinct briefing re the remit, and very little time investment required, Aiver has been able to create a complete suite of Knowledge Management materials for our Customer Service team. His work is extremely creative, whilst always honouring brand principles and guidelines. His agile delivery, professionalism, quality product outputs and pro-active setup of Trello Boards and progress/status updates and prioritisation is impressive. I think though, what I've appreciated the most is his attitude, and positive approach. Nothing is ever a problem; he is solutions focussed and always strives to exceed expectations. It's been an absolute pleasure collaborating and he has set the team up for continued consistency, alignment, and ultimately positive customer outcomes. Highly recommend Aiver."

"I had the pleasure of working with Aiver for approximately a year to help completely refresh all the marketing collateral and presentation information my company used. The quality and output produced was Aiver was first class. Would highly recommend using Aiver for creative design work and positioning your company at its most professional."

"I engaged Aiver for a short contract to create some visual and written content for a Microsoft Teams rollout program. From the start, Aiver was on the ball and ready to go, and didn't even blink at the laundry list of projects we had for him. We were quickly impressed by Aiver's design skills and fast turnaround times. The quality of his written work was such that I didn't have to do any editing at all, which is pretty rare. We had a wide variety of content types for him to create, from a Tone of Voice guide for a bot to standard help desk articles, and he was flexible and able to accommodate them all to a high standard. I would recommend Aiver to anyone looking for an independent worker who can create stand out content with very little instruction, information, or guidance."

"Aiver is a great UX designer and technical writer. I have worked with Aiver on a iOS project for a large government agency, the design Aiver produced coherently bended functionality, usability, flow, efficiency and aesthetics. Aiver has great work ethics, great drive and never tired of improving. A great team player, Aiver is trusted and loved by his team. I have no doubt Aiver has a great future in this field, the work Aiver does matters, your project will not really be successfully without professionals like Aiver."

"Aiver delivered on our project with creativity, open communication, prompt time management and a strong focus on ‘getting it right’. A professional with a positive energy and manner, he met all expectations and deliverables. Highly recommended."

"Aiver is a highly skilled UX designer and content creator. He was a valuable member of our online content team, bringing a lot of talent and creative skills. We worked in a small team to design, build, test and launch a new responsive website for one of our startup tech clients. He showed skills in UX Design, Information Architecture, UI navigation and Responsive Web Design that were key for our team to launch an excellent website that meets client expectations and provides a usable experience for the key target audience. Aiver took a minimal brief regarding our client's website and explored every aspect of the site with exceptional detail. He was driven to solve problems when challenges appeared. Despite how busy Aiver got he took on extra tasks by utlising his technical writing and branding skills to write the website copy with the client. He also collaborated with brand designers to ensure a consistent visual experience. Another skill I found that stands out with Aiver is his dedicated attitude. From the moment you meet him, it's clear that he loves what he does. Not only is he clever, driven, and super knowledgeable about all things digital design, Aiver truly cares about his clients and does everything in his power to deliver engaging content. Aiver is easily approachable, open and transparent - which makes working with him easy. I highly recommend Aiver to any organisation looking for a good designer."

"Honest, true, authentic, engaged, and empathetic! No job too big, no job too small - but it is his critical thinking and questioning that add so much value to each project we work on."

"It’s such fun to work with Aiver, knowing that whatever words I give him, he’ll make them shine. His designs are consistently on brand, sharp, and look the part. No brief is too much trouble and Aiver always delivers on time and with a smile - even when I throw something his way with short notice. Aiver has creative flair in spades, a wealth of design knowledge, and much humility. It is always a pleasure to work with him. Thanks Aiver!"

"Aiver is a pleasure to work with and is always happy to whip up some creative materials at pretty short notice. His attention to detail make design iterations quick and if high quality. Thanks for your support, bud."

"When Aiver was assigned to my project he had no knowledge of the teams work or the system we were developing. I asked for urgent support to document system work instructions that I needed for go live with 5 days notice. He was on a plane asap and had it done on time. what I particularly noted was the way Aiver was able to direct me to provide what he needed, in a efficient way that also minimised my time. He worked to my schedule, around meetings, conversations and messages that constantly interrupted, without a single complaint or any loss of time. Since that time I have repeatedly requested Aiver as the person assigned on my documentation which he has always been willing to support. He has also taught me the value of not just documenting, but planned documenting, using mind maps and tools like confluence to keep our day to day operating smoothly. I highly recommend Aiver to anyone needing his many skills. His dedication, work management and time management is fantastic. He is an asset that I wish I had in my own teams."

"As a Technical Writer, Aiver stands out with his innovative approach. He has a great ability to translate technical software into words that speak to the end user. He works at the speed of light to deliver high quality outputs and brought a great level of professionalism and approach to our business."

"Aiver has been tremendous to work with, high attention to detail, prompt and accurate. I can totally rely on Aiver to deliver and more crucially at short notice! Aiver has worked with me to build key documents for NBN HFC Operations, redress existing documents and work with me to ensure what’s being produced is easily understood by the target audience. Very professional and highly recommended!"

"Aiver is a fantastic tech writer. He's able to easy break down all the mumbo jumbo and just present his audience with a concise and to the point document in a really short time frame. I've had the pleasure of working with Aiver on a number of occasions now and hope to keep doing so in the future.”

"I was particularly impressed by Aiver's excellent technical writing skill and ability to review technical documents for grammar, content and style of writing. As a team member, Aiver earns my highest recommendation and he would be an asset to any team."

"While at the Victoria Building Authority (VBA) - an essential entity ensuring quality and safety standards within the building and plumbing industries - I had the pleasure of working alongside Aiver, our esteemed Technical Writer and Instructional Designer. Aiver's multifaceted skills, from tech writing to visual design, consistently stood out. He crafted meticulous work instructions, user guides, and engaging infographics pivotal for our operations. Furthermore, his expertise in creating PowerPoint decks, quick reference guides, and job aides was always well-received by the teams, particularly the Change teams. Beyond his impeccable design and writing prowess, Aiver's interpersonal skills shone brightly. He was adept at building strong relationships and got along seamlessly with everyone. This congenial nature combined with his professional acumen made projects smoother and more collaborative. Aiver's unique blend of technical skills and genuine warmth is a testament to his invaluable contribution to the VBA. I sincerely hope that I can have the opportunity to work with Aiver in future."

"Aiver’s proficiency as a designer, content writer, and training/work instruction designer is exemplary. His ability to create visually appealing designs, craft compelling content, and develop comprehensive training materials sets them apart. Aiver’s attention to detail, creativity, and dedication ensure that his work is of the highest quality. Whether it’s designing graphics, writing engaging copy, or developing effective training modules, Aiver consistently delivers outstanding results. His multifaceted skill set makes him an invaluable addition to any project or team. I highly recommend him."

"I collaborated with Aiver on a significant IT implementation project for nearly 18 months as a team member. Throughout the project, Aiver efficiently and consistently produced our technical documentation, establishing a benchmark for our future projects. Aiver is adaptable, creative, supportive, and an excellent communicator, bringing a unique charm and friendly vibe to the team. I feel fortunate to have worked alongside him."

"I had the pleasure of working with Aiver, and can confidently say he goes above and beyond to deliver outcomes of the highest quality. As a technical writer on a project delivering enhanced research administration at Deakin University via technology upgrades, Aiver was instrumental in creating user documents for online systems. One notable project was the development of comprehensive user guides for an end-to-end research administration system built for research ethics and governance applications at Deakin. Aiver's work included translating complex system processes and functionality into step-by-step guides to help multiple user groups navigate the system. Aiver's keen eye for detail ensures outputs he creates are consistent in format, style, and accessibility. His knowledge of design, layout, and colour palettes results in works that are visually stunning. Aiver brings positivity and a can-do attitude to the team, making work enjoyable for everyone. It was a delight to work with Aiver, and I wish him all the best in his future endeavours."